[ delivery ]

Delivery

Almost everything we sell is made to order in Britain, so delivery is arranged with you rather than sprung on you. Enter your postcode at checkout and you will see exactly what delivery costs to your address before you pay.

  • Into the room you wantNever left in the hallway or on the drive.
  • Our own two-person teamFurniture people, not a parcel courier.
  • A day that suits youWe call to arrange it once your order is ready.
  • Packaging taken awayWe unwrap everything and take the waste with us.

Delivery costs and areas

Delivery is priced by postcode. Add what you want to your basket, enter your address at checkout, and the charge for your part of the country is worked out and shown to you before you pay.

All delivery timescales run from the point your furniture reaches us from the maker, not from the day you order.

Service When Cost
Delivery to your homeEnter your postcode at checkout and the charge is worked out for your address before you pay. No quotes to chase and nothing added afterwards. Booked with you Shown at checkout
The postcode areas listed belowScotland, the Highlands and islands, Northern Ireland and Cornwall are too far for the calculator to price fairly, so we quote them by hand. Quoted within one working day Email us for a quote
Collection from our showroomBy arrangement, from The Old Co-op Building in Ilkeston. When your order is ready Free
Fabric swatches and samplesPosted out so you can see the colour in your own light. Within a few days Free
Removal of your old furnitureWe can take your old sofa, bed or mattress away on the day we deliver. On the day we deliver Ask when you order

Addresses with genuinely difficult access, such as an upper floor with no lift or a road our van cannot get down, may need a little extra help on the day. Tell us when you order and we will sort it out with you rather than turn up and find out.

Postcodes we quote by hand

The calculator covers most of Britain, but not everywhere. If your postcode begins with any of these letters, checkout will not price your delivery, so send us an email instead and we will work out a proper cost for your address.

Map of the United Kingdom showing the postcode areas we deliver to, the areas we quote by hand and the areas we cannot reach

The map is a guide to the country as a whole. Your own postcode is the thing that decides it, so put it into the checker below or into checkout and you will have a definite answer.

  • PAPaisley and Argyll
  • KAKilmarnock and Ayrshire
  • DGDumfries and Galloway
  • FKFalkirk and Stirling
  • KYFife
  • PHPerth and Highland Perthshire
  • DDDundee
  • ABAberdeen
  • IVInverness and the Highlands
  • TDThe Scottish Borders
  • TRCornwall and the Isles of Scilly
  • KWCaithness and Orkney
  • BTNorthern Ireland

Include your full postcode and the pieces you are interested in and we will come back to you, normally within one working day. If you would rather arrange your own carrier, or collect from the showroom, that is absolutely fine too.

Check your postcode

Type your postcode in and we will tell you straight away whether checkout can price your delivery, or whether we need to quote it by hand.

How delivery works

From the day you order to the day your furniture is in place, here is what happens and when you will hear from us.

  1. You place your order

    We confirm the full specification and price in writing and take a deposit. At that point we will give you an estimated delivery window based on the model and the fabric you have chosen.

  2. Your furniture is made

    Almost everything we sell is made to order in Britain, so this is the part that takes the time. If anything changes along the way, we will tell you rather than leave you wondering.

  3. We call to book a day

    As soon as your order reaches us we ring to arrange a delivery day that suits you, and we will give you an idea of the time. If you need to push the date back for building work or a house move, we can hold your order.

  4. Delivery day

    Our team unwraps your furniture, places it in the room of your choice and checks you are happy with it before they leave. All the packaging goes back on the van with them.

  5. Afterwards

    Your furniture is covered by a manufacturer's guarantee, and we are still here if you need us. Keep your order paperwork safe, as it is the quickest way for us to identify your piece.

Before we arrive

A few minutes with a tape measure saves an enormous amount of trouble on the day. If anything on this list worries you, tell us before you order rather than after.

  • Measure your doorways, hallway and any turns on the stairs, and compare them with the size of the piece.
  • Clear the route in and move anything fragile out of the way.
  • Tell us in advance about narrow lanes, unmade roads, permit parking or a flat above the ground floor.
  • Let us know if there is a lift, and whether the piece will fit inside it.
  • If access is tight, say so before you order. Many of our sofas can be made with removable backs, arms or feet.
  • Make sure someone over 18 will be at home to let us in and check the delivery.

Delivery questions

Do you deliver to my area?

We deliver throughout England and Wales and to much of southern and central Scotland. Put your postcode in at checkout and, if we cover you, the delivery charge appears there and then.

Thirteen postcode areas sit outside the calculator: PA, KA, DG, FK, KY, PH, DD, AB, IV, TD, TR, KW and BT. We can still get furniture to most of them, but the cost depends on the piece and the address, so email us and we will quote you properly.

How is the delivery charge worked out?

It is based on your postcode and what you have ordered, so a single chair going a few miles is not charged like a corner group going the length of the country. The figure you see at checkout is the figure you pay.

Because the charge is calculated from your address, you will see it before you part with any money rather than after you have committed.

My postcode is one of the thirteen. What happens now?

Email enquiries@richdalesofas.co.uk with your full postcode and what you are interested in, and we will come back to you with a delivery price, normally within one working day.

If you are happy with it we will take the order over the phone or by email and add the delivery charge to your invoice. You are also welcome to arrange your own carrier or collect from the showroom instead.

How long will my order take?

Because almost everything is made to order, the lead time depends on the model and the fabric you choose. Pieces from our standard collection are usually quicker than bespoke and made to measure orders.

We will give you an estimated delivery window when you order and keep you updated as your piece is made. If you need your furniture for a particular date, tell us before you order and we will let you know what is possible.

How will I know when my order is ready?

We will call you as soon as your order reaches us so we can arrange a delivery day that suits you. If your phone number changes, or you need to delay delivery, just let us know and we will hold your order for you.

Will you bring the furniture into the room I want it in?

Yes. Our team will place your furniture in the room of your choice and take the packaging away with them. Please make sure doorways, hallways and stairs are clear before we arrive.

What if it will not fit through the door?

This is why we would rather talk about access before you order than on the day. Measure your route and tell us the tightest point, and we will tell you honestly whether the piece will go in.

Where it is close, many of our sofas can be built with removable backs, arms or feet so they fit through awkward spaces, and a bed base can often be supplied in two halves.

Can you take away my old sofa or bed?

Ask us when you place your order. We can often remove and dispose of your old furniture on the day we deliver, and we will confirm any charge in advance so there are no surprises.

Do I need to be at home?

Yes, someone over 18 needs to be there to let us in, show us where the furniture is going and check that you are happy with it. If the day we have agreed no longer works, ring us and we will move it.

Can I collect my order myself?

You are welcome to collect from our showroom by arrangement. Do bear in mind that upholstered furniture is heavier and more awkward than it looks, and that once it leaves us in your own vehicle we cannot be responsible for damage in transit.

When do I pay the balance?

Orders are confirmed with a deposit and the balance is due before or on delivery. The amounts and the timing are set out clearly on your order paperwork before you commit to anything.

What if something arrives damaged?

Tell us straight away and send a photograph if you can. We will arrange for the piece to be looked at and put right, whether that means a repair, a replacement part or a replacement piece. Your statutory rights are unaffected.