Refund policy

RETURNS AND CANCELLATIONS

Please contact Richdale Sofas before returning anything. Our complete Returns and Cancellations Policy is available at:

https://richdalesofas.co.uk/pages/returns

Stock items and standard-range furniture bought online may be cancelled within 14 days of delivery. After notifying us, customers have a further 14 days to return eligible goods. Items should be unused and kept in their original condition and packaging wherever possible. If the item is not faulty, the customer is responsible for the return or collection cost.

Furniture made in a customer’s chosen size, fabric or finish cannot normally be cancelled once production has started. Bespoke and made-to-measure pieces made to the customer’s specification cannot be returned because of a change of mind.

Mattresses and divan sets can only be returned for a change of mind while their hygiene wrapping remains unopened. Purchases made in our Ilkeston showroom do not have an automatic cooling-off period.

These restrictions do not apply to goods that are faulty, damaged or not as described. Please contact us immediately if there is a problem so we can arrange a repair, replacement, collection or refund as appropriate.

Do not return an item without contacting us first. Large items are collected by arrangement, while smaller items may be returned by post after we provide instructions.

Approved refunds are returned to the original payment method within 14 days after the goods have been received and checked.

Contact details:

Richdale Sofas
The Old Co-op Building
51a Wharncliffe Road
Ilkeston
Derbyshire
DE7 5GF

Telephone: 0115 9300050
Email: enquiries@richdalesofas.co.uk

Nothing in this policy affects your statutory rights.